3D Printing Order Workflow & Frequently Asked Questions:

Order Submission

  • Secure instant quotes can be generated on our website: https://www.i-solids.com/quote

  • If you are unsure about material or post processing options, please feel free to call (832-422-5134) or email (admin@i-solids.com) for assistance.

  • Payment is not requested until after the order is manually reviewed by our manufacturing team.

Manual Review

  • All files are manually reviewed for possible issues during production – please note we may not be familiar with the design or application.

  • Models are only reviewed for manufacturability and not for fit, function, or design verification.

  • Additional engineering and design services can be provided based on an hourly rate but are billed and processed separately from additive manufacturing services.

Payment / Purchase Order

  • Orders under $2,000 require payment upfront.

  • Orders over $2,000 can be paid via NET30 terms with a purchase order.

  • An order confirmation email with a link to optionally submit payment via credit card or PayPal will be sent automatically from our order management system.

  • Production can only be scheduled after payment or a purchase order is received.

  • Orders that are paid or confirmed via PO after 12pm are typically scheduled on the following business day.

Order Scheduling

  • An estimated order completion deadline is scheduled based on the date and time that payment or purchase order is received, and the level of priority selected on the order.

  • All production is scheduled based on numerous factors and every order is produced as quickly as possible without sacrificing quality.

Production

  • 3D printing is a highly technical process and unexpected production issues can occur which may cause delays.

  • Change order requests after production has begun may not be possible and/or additional charges may be required.

Post Processing

  • All parts are cleaned and post processed in accordance to the options selected.

  • Some surface finish options such as sanding, coatings, and vapor smoothing may require additional lead time.

Quality Control

  • All parts are carefully inspected in accordance with industry standards for surface quality, mechanical performance, and dimensional accuracy.

  • Please let us know if your application may require high tolerances or a specific surface finish.

Shipping / Delivery

  • UPS is our primary shipping service provider.

  • Shipments are picked up from our facility around 6pm Monday through Friday.

  • Saturday shipments can be arranged for overnight services upon request.

  • Local pickup is available upon request during our normal business hours.