3D Printing Order Workflow & Frequently Asked Questions:
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Order Submission
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Secure instant quotes can be generated on our website: https://www.i-solids.com/quote
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If you are unsure about material or post processing options, please feel free to call (832-422-5134) or email (sales@i-solids.com) for assistance.
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Payment is not requested until after the order is manually reviewed by our manufacturing team.
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Manual Review
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All files are manually reviewed for possible issues during production – please note we may not be familiar with the design or application.
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Models are only reviewed for manufacturability and not for fit, function, or design verification.
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Additional engineering and design services can be provided based on an hourly rate but are billed and processed separately from additive manufacturing services.
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Payment / Purchase Order
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Orders under $2,000 require payment upfront.
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Orders over $2,000 can be paid via NET30 terms with a purchase order.
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After manual order review, you will receive an email with a link to confirm order and submit payment via credit card, or optionally with a purchase order if the order threshold meets the above requirement.
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Production can only be scheduled after payment or a purchase order is received.
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Orders paid or confirmed via PO after 12pm CST are typically scheduled on the following business day.
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Order Scheduling
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An estimated order completion deadline is scheduled based on the date and time that payment or purchase order is received, and the level of priority selected on the order.
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All production is scheduled based on numerous factors and every order is produced as quickly as possible without sacrificing quality.
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Production
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3D printing is a highly technical process and unexpected production issues can occur which may cause delays.
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Change order requests after production has begun may not be possible and/or additional charges may be required.
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Post Processing
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All parts are cleaned and post processed in accordance to the options selected.
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Some surface finish options such as sanding, coatings, and vapor smoothing may require additional lead time.
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Quality Control
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All parts are carefully inspected in accordance with common industry standards for surface quality, mechanical performance, and dimensional accuracy.
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Overall bounding box dimensions are verified to be within the following tolerances:
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FDM: ± 0.5% with a lower limit of ± 0.5 mm (± 0.020")
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SLA/DLP: ± 0.5% with a lower limit of ± 0.15 mm (± 0.006")
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SLS/MJF: ± 0.3% with a lower limit of ± 0.3 mm (± 0.012")
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Please let us know if your application has requires high tolerances, critical geometry, or a specific surface finish. Dimensional drawing may be requested and additional fees may apply.
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Shipping / Delivery
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Fedex is our primary shipping service provider.
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Shipments are picked up from our facility around 6pm Monday through Friday.
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Saturday shipments can be arranged for overnight services upon request.
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Local pickup is available upon request during our normal business hours.
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