top of page

3D Printing Order Workflow & Frequently Asked Questions:

Order Submission

  • Secure instant quotes can be generated on our website:

  • If you are unsure about material or post processing options, please feel free to call (832-422-5134) or email ( for assistance.

  • Payment is not requested until after the order is manually reviewed by our manufacturing team.

Manual Review

  • All files are manually reviewed for possible issues during production – please note we may not be familiar with the design or application.

  • Models are only reviewed for manufacturability and not for fit, function, or design verification.

  • Additional engineering and design services can be provided based on an hourly rate but are billed and processed separately from additive manufacturing services.

Payment / Purchase Order

  • Orders under $2,000 require payment upfront.

  • Orders over $2,000 can be paid via NET30 terms with a purchase order.

  • After manual order review, you will receive an email with a link to confirm order and submit payment via credit card, or optionally with a purchase order if the order threshold meets the above requirement.

  • Production can only be scheduled after payment or a purchase order is received.

  • Orders paid or confirmed via PO after 12pm CST are typically scheduled on the following business day.

Order Scheduling

  • An estimated order completion deadline is scheduled based on the date and time that payment or purchase order is received, and the level of priority selected on the order.

  • All production is scheduled based on numerous factors and every order is produced as quickly as possible without sacrificing quality.


  • 3D printing is a highly technical process and unexpected production issues can occur which may cause delays.

  • Change order requests after production has begun may not be possible and/or additional charges may be required.

Post Processing

  • All parts are cleaned and post processed in accordance to the options selected.

  • Some surface finish options such as sanding, coatings, and vapor smoothing may require additional lead time.

Quality Control

  • All parts are carefully inspected in accordance with common industry standards for surface quality, mechanical performance, and dimensional accuracy.

  • Overall bounding box dimensions are verified to be within the following tolerances:

    • FDM: ± 0.5% with a lower limit of ± 0.5 mm (± 0.020")

    • SLA/DLP: ± 0.5% with a lower limit of ± 0.15 mm (± 0.006")

    • SLS/MJF: ± 0.3% with a lower limit of ± 0.3 mm (± 0.012")

  • Please let us know if your application has requires high tolerances, critical geometry, or a specific surface finish. Dimensional drawing may be requested and additional fees may apply.

Shipping / Delivery

  • Fedex is our primary shipping service provider.

  • Shipments are picked up from our facility around 6pm Monday through Friday.

  • Saturday shipments can be arranged for overnight services upon request.

  • Local pickup is available upon request during our normal business hours.

bottom of page