Ordering Process & FAQ

3D Printing Order Workflow & Frequently Asked Questions:

Order Submission

Secure instant quotes can be generated on our website: https://quote.i-solids.com/
If you are unsure about material or post processing options, please feel free to call (832-422-5134) or email (sales@i-solids.com) for assistance.
Payment is not requested until after the order is manually reviewed by our manufacturing team.

Manual Review

All files are manually reviewed for possible issues during production – please note we may not be familiar with the design or application.
Models are only reviewed for manufacturability and not for fit, function, or design verification.
Additional engineering and design services can be provided based on an hourly rate but are billed and processed separately from additive manufacturing services.

Payment / Purchase Order

Orders under $2,000 require payment upfront.
Orders over $2,000 can be paid via NET30 terms with a purchase order.
After manual order review, you will receive an email with a link to confirm order and submit payment via credit card, or optionally with a purchase order if the order threshold meets the above requirement.
Production can only be scheduled after payment or a purchase order is received.
Orders paid or confirmed via PO after 12pm CST are typically scheduled on the following business day.

Order Scheduling

An estimated order completion deadline is scheduled based on the date and time that payment or purchase order is received, and the level of priority selected on the order.
All production is scheduled based on numerous factors and every order is produced as quickly as possible without sacrificing quality.

Production

3D printing is a highly technical process and unexpected production issues can occur which may cause delays.
Change order requests after production has begun may not be possible and/or additional charges may be required.

Post Processing

All parts are cleaned and post processed in accordance to the options selected.
Some surface finish options such as sanding, coatings, and vapor smoothing may require additional lead time.

Quality Control

All parts are carefully inspected in accordance with common industry standards for surface quality, mechanical performance, and dimensional accuracy.
Overall bounding box dimensions are verified to be within the following tolerances:
- FDM: ± 0.5% with a lower limit of ± 0.5 mm (± 0.020")
- SLA/DLP: ± 0.5% with a lower limit of ± 0.15 mm (± 0.006")
- SLS/MJF: ± 0.3% with a lower limit of ± 0.3 mm (± 0.012")
Please let us know if your application has requires high tolerances, critical geometry, or a specific surface finish. Dimensional drawing may be requested and additional fees may apply.

Shipping / Delivery